Exchange/Refund Policy

 

All orders are FINAL sale.

We only provide an exchange or refund if the product caused a skin reaction  or is damaged upon receipt.

In the case where an order qualifies for an exchange or refund, The Cure Apothecary must be contacted by email with the following information included:

Name

Order Number 

Reason for exchange or return request

Photos

Each and every exchange or return is handled on a case by case basis.

Damages do not need to be returned, and replacements will be set out on we have contacted Canada Post to process a claim, this can take a few weeks for the claim to be resolved. 

All exchanges or refunds will be issued once the product is received by The Cure Apothecary using the same shipping packaging as the original order was sent in (please include all summer packaging ie ice pack and thermal bubble wrap). If the item is damaged upon return we will contact you as to how we will move forward. The product must be unused and not opened to receive an exchange or refund.

The customer is responsible for the shipping costs of their exchange in Canada, United States. 

You will receive a confirmation email when your exchange has been processed.  

The Cure Apothecary reserves the right to deny exchanges that do not comply with the above-stated conditions.